Lucas Industries is committed to providing our customers with innovative product solutions in a timely manor.  We apply a philosophy of continuous improvement to achieve ongoing success. In order to measure our progress we encourage you to be part of this improvement.   Please take this opportunity to assist us in evaluating our performance by completing this questionnaire.  

1. Please rate Lucas Industries' overall performance relative to your needs.
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments or suggestions for product improvement:

2. Lucas Industries R.F.Q. (Request For Quote) response time:
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments or suggestions for improvement on response time:


3. How would you rate Lucas Industries pricing relative to its closest competitors?
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments or suggestions for improved pricing:


4. Does Lucas Industries delivery performance meet your requirements?
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions for improved delivery performance:


5. If delivery performance was not met, were you notified of delays?
Yes
No

Comments and suggestions for improved delivery performance:


6. How do you rate our sales and staff accessibility?
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions for improvement in accessibility:


7. Lucas Industries' product performance/quality:
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions for improvement in product quality:


8. Please rate Lucas Industries' ability to help design and develop your product:
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions for improvement in the development process:


9. Lucas Industries response time to customer changes or questions:
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions to improve our response time to changes:


10. How do you rate Lucas Industries product documentation?
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions to improvement of documentation:


11. In comparison to others in this industry, Lucas Industries website (www.lucasindustries.com):
Exceeds Expectations
Continuously Meets Expectations
Some Improvements Needed
Needs Much Improvement
Unable to Rate

Comments and suggestions to improve our web site:


Thank you for your time to complete this survey.

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